707.451.2700

Product Warranty

Hardware Warranty

One (1) year from the date of purchase of your garage door?(Models 19, 10, 32A, 44, 73)

Three (3) years from the date of purchase of your garage door?(Models 70, 90, 94, 1000, 1001, 1100, 4050, 4051, 4300, 4301, 4310)

Limited lifetime from the date of purchase of your garage door?(Models 4400, 4401)

We will repair or replace (at our option) any garage door hardware that is defective in material or workmanship. This warranty does not apply to commercial, industrial or any other non-residential installation.

Decorative Windows Program Limited Warranty

Designer windows, snap-in inserts, clear acrylic windows and window frames are warranted for ten (10) years from date of purchase against defects in manufacture and excessive discoloration. This warranty does not cover any damage or loss caused by harmful chemical action, abrasive cleansers, or breakdowns due to climate extremes or environmental conditions. Insulated glass is warranted for a period of ten (10) years for material obstruction of vision resulting from film formation or dust or moisture collection between the interior surface of the insulating glass window.?No warranty is available for clear glass.

General Warranty Information

We will pay for all material costs associated with any repair work described above, however, labor costs associated with the removal and re-installation of any repaired sections and the installation of replacement sections will be your responsibility. This warranty extends to and benefits only the original purchaser of the garage door.

We will not pay for any damages, including incidental or consequential damages, caused by or resulting from defective garage door sections or hardware. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

Our warranty shall not extend to or cover deterioration due to damage or rust to the garage door section finish caused by fire, an act of God, other accident or casualty, vandalism, radiation, harmful fumes or foreign substances in the atmosphere, or occurring as a result of any physical damage or the failure of paint applied after the garage door left our factory, or failure to provide reasonable, necessary and proper maintenance. Nor shall our warranty extend to or cover any damages or claims with respect to any products that in any way or degree have been altered, processed misused or improperly handled or installed.

If your garage door does not conform to this warranty, notify the manufacturer in writing at the following address promptly after discovery of the defect: Clopay Building Products Company, 312 Walnut Street, Cincinnati, Ohio 45273-9499.

We make no other warranties, representations, or covenants, express or implied, with respect to this product, including but not limited to warranties, representations or covenants as to workmanship, design, capacity, quality, condition, merchantability, or fitness for any purpose of the product, except for any implied warranty as that term is defined in the Magnuson-Moss warranty - Federal Trade Commission Improvement act, such implied warranties to be limited in duration to a period of one year from the date of purchase. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Clopay Paint System Warranty Information

Model 19, 10, 32A, 44
1 Year Limited Warranty
All Clopay wood doors carry a One Year Limited Warranty: For a period of one (1) year from the date of your purchase of your Model 19, 10, 32A, and 44 garage door, if a garage door section deteriorates due to warping, splitting, rotting or cracking, as verified upon inspection by persons authorized by Clopay, we will replace or otherwise restore (at our option) any such defective garage door sections. For Wood doors only: To properly preserve your garage door, you must seal each garage door section with a good quality primer and finish paint each section 2-3 days after installation. You must paint and seal the entire surface of each garage door section. This warranty shall not extend to or cover any damages or claim for defects if you do not paint and seal your garage door sections promptly.

Model 70, 73
10 Year Limited Warranty
Clopay warrants the sections of the Models 70 and 73 against rust through due to the paint finish cracking, checking or peeling (losing adhesion) for ten (10) years from the date of delivery to the original purchaser. If within the term of the warranty, the sections are determined to be defective, as verified upon inspection by persons authorized by Clopay, we will replace or otherwise restore (at our option) any such defective garage door sections.

Model 90, 1000, 1001, 1100
15 Year Limited Warranty
Clopay warrants the sections of the Models 90, 1000, 1001, and 1100 against rust through due to the paint finish cracking, checking or peeling (losing adhesion) for fifteen (15) years from the date of delivery to the original purchaser. If within the term of the warranty, the sections are determined to be defective, as verified upon inspection by persons authorized by Clopay, we will replace or otherwise restore (at our option) any such defective garage door sections.

Model 4050, 4051
20 Year Limited Warranty
Clopay warrants the sections of the Models 4050 and 4051 against rust through due to the paint finish cracking, checking or peeling (losing adhesion) for twenty (20) years from the date of delivery to the original purchaser. If within the term of the warranty, the sections are determined to be defective, as verified upon inspection by persons authorized by Clopay, we will replace or otherwise restore (at our option) any such defective garage door sections.

Model 94, 4300, 4301, 4310, 4400, 4401
Limited Lifetime Warranty
Clopay warrants the sections of the Models 94, 4300, 4301, 4310, 4400 and 4401 against rust through due to the paint finish cracking, checking or peeling (losing adhesion) as follows: (a) in residential single family installations for as long as you (the original purchaser) own your home; (b) in all other residential installations (including installations on facilities owned in common by condominium associations or similar organizations), for ten (10) years from date of delivery to the original purchaser. If within the term of the warranty, the sections are determined to be defective, as verified upon inspection by persons authorized by Clopay, we will replace or otherwise restore (at our option) any such defective garage door sections.